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Action Center

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1. When will will my bulk trash or brush be picked up?
2. Will the city respond to a sewer back-up at my residence or business?

Animal Services - Police

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1. How do I report a loose dog?
2. Do I need to license my pets with the City? How?
3. Does Rowlett have a leash law?

Building Inspections

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1. Do I need to obtain a permit for repairing a portion or replacing the entire fence?
2. My water heater needs repair and I will be doing the work myself. Do I need a permit?
3. As a contractor, must I register with the City of Rowlett before I pull a permit?
4. If I sublease the Take Area adjacent to my property, do I still need a permit to build any structures or place items in the subleased area?
5. Do I need permission to put landscaping in my subleased Take Area?

City Secretary's Office

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1. Who are the City Councilmembers in the City of Rowlett?
2. How can I get a recorded copy of the City Council or Board/Commission agenda or meeting?
3. Where can I register my vehicle?
4. Where do I pay my property taxes?
5. Do Rowlett residents have landfill access?
6. Can I homestead my property through the City of Rowlett?
7. Can the City Secretary's Office notarize my documents?
8. Where is the nearest location to renew my driver license?
9. Where can I find election information?
10. Where can I go to get a marriage license?
11. Who represents me at the State and National levels?
12. Does the City Attorney represent private citizens of Rowlett?
13. Which Councilmember represents me?
14. How do I find out the appraisal district's value of my property?
15. How do I request documents from the City of Rowlett?
16. Where can I go to get a birth certificate?
17. Where can I go to get a copy of a death certificate?

Community Services - Code Enforcement

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1. What is Code Enforcement?
2. What types of codes do you enforce?
3. Who is the Code Enforcement Officer in my neighborhood?
4. Why hasn't my complaint been addressed?
5. Why was my car tagged as a junked or inoperable vehicle?
6. Why are my garage sale or other signs being removed?
7. What are common Code Violations?

Detention Services

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1. What are the visiting hours, and who is allowed to visit an inmate?
2. Where would I reclaim my vehicle if it was towed?
3. Are we allowed to bring medication to an inmate?
4. Is fingerprinting available to the general public?
5. Where can I find out about bonding information for someone currently in custody at the Rowlett Detention Center?
6. How can I go about bonding someone out?

Development Services - Health

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1. Who do I contact for mosquito issues?
2. How do I renew my Health/Food Service Permit?
3. Who should I call to report a problem with a restaurant or other food-related business?
4. What is the fee schedule for routine immunizations?
5. What are the costs for the flu and pneumococcal vaccine?
6. Are there any other flu shot locations that I may go to?
7. What are the operation hours of the Garland Health Service Clinic?
8. What is the phone number to the City of Garland Health Services Clinic?
9. Where can I get my Certified Food Managers Certificate?

Finance

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1. Where do I mail my ambulance payments?
2. Does the City provide Financial Reports?
3. How long does it take to get a lien released once its paid?
4. What is the City's property tax rate?
5. How do I contest the assessed valuation on my property?
6. Where can I find out more abut the City's budget?
7. If my property is located in Rockwall County, who do I remit my taxes to?
8. If my property is located in Dallas County who do I remit my taxes to?

Fire Rescue

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1. Can I get my blood pressure checked at the fire stations?
2. When are the outdoor warning sirens tested?
3. How do I obtain a copy of my ambulance report?
4. How do I obtain a copy of a fire report?
5. Can I get a home fire inspection?
6. How do I get my Fire Alarm and Fire Sprinkler System plans reviewed?
7. How often should I check my smoke detector?
8. Can I discharge fireworks in the city limits?
9. Will the fire department come out if I lock my keys in the car?
10. What type of fire extinguisher is the best for my home?
11. What do I do with old fire extinguishers?
12. Does the fire department do fire stations tours and other special events?
13. Can the fire department fill my swimming pool?
14. I am a diabetic. Can I drop off my used syringes at the fire stations?

Graffiti

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1. Does graffiti mean I have gangs in my neighborhood?
2. How can I tell the difference between these three types of graffiti?
3. My fence keeps getting painted with graffiti. Does this mean I've been targeted by a gang?
4. What should I do if I see someone painting graffiti?
5. If someone is caught painting graffiti will they be arrested, and what is the punishment?
6. Is it illegal for minors to purchase spray paint?

Homeowner’s Associations

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1. How do I know if my subdivision has an association?
2. How do I request a speaker for my next association meeting?
3. How can I increase participation at my HOA or NA meeting?
4. How do I start an association?
5. How does my association get a tax exempt number?

Human Resources

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1. How do I apply for a position with the City of Rowlett?
2. Do I have to apply online?
3. I do not have a computer at home. Where can I go to apply online?
4. If I want to apply for multiple positions, do I have to submit an application for each position?
5. I do not see the job that I’m interested in today. Does the City have more career opportunities?
6. What is the Application Review Process?
7. What are the driving requirements for positions that require a valid Texas driver’s license?
8. Will there be testing? How will the testing be conducted?
9. How long does the recruitment process take?
10. How can I check on the status of my application?
11. How do I change my contact information?
12. I am having problems with my application or my GovernmentJobs.com account. Who do I contact?
13. I forgot my username and/or password for my GovernmentJobs.com account. How can I retrieve this information?
14. What will happen if I’m selected for the position?
15. Is there anything that would make me ineligible for employment?

Library

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1. How can I get a library card?
2. How do I use the Library’s Wireless (Wi-Fi) Access?
3. How do I use the Public Computers?
4. Can I borrow materials from other libraries?
5. What about renewals?
6. How do I use my library card?
7. How many items can I check out?
8. How long can I check out an item?
9. How can I return items when the Library is closed?
10. Can I reserve items?
11. What happens if an item is overdue?
12. What happens if I lose or damage an item?
13. What happens if I lose my card?

Municipal Court

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1. Where can I pay my traffic ticket?
2. What forms of Payment does the Municipal Court accept?
3. Who do I call to find out information regarding my Traffic citation?
4. What days do you hold Court?
5. What are the Hours of Operation for the Municipal Court?

Planning and Zoning

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1. What is zoning and how do I know what my property is zoned?
2. What is a plat?
3. When must property be platted in the City of Rowlett?
4. What county do I live in?
5. How do I know if my property is platted or not?
6. What are the City and County requirements?
7. What are building setbacks?
8. How do I find my property lines?
9. Do I need a license to operate a home business in Rowlett?
10. What is Transit Oriented Development (TOD)?

Police Department

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1. How do I pay traffic tickets?
2. How do I get a copy of a criminal offense report or an incident report?
3. How do I get a copy of a motor vehicle crash (accident) report?
4. Is it legal to ride a bicycle on the sidewalk?
5. May electric vehicles and motorized scooters be ridden on streets and sidewalks in Rowlett?
6. How can I file a supplemental stolen property report?
7. How do I get fingerprinted?
8. How do I get an impounded vehicle released?
9. How do I get someone out of jail?
10. How can I get a listing of registered sex offenders residing in Rowlett?
11. How can I officially commend an officer or civilian employee for a job well done?
12. How can I file a complaint against an officer or civilian employee?
13. What can I do about Identity Theft?
14. How do I find the provisions of a Texas State Law?

Property and Evidence

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1. Where is the Property and Evidence Section located?
2. Where do I call to check on my property?
3. What phone number do I call to check on an impounded vehicle?

Public Works/Development

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1. Who do I call before I start digging in my yard?

Purchasing

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1. How can I do business with the City?
2. How do I obtain a bid tabulation?
3. How are mowing services bid?
4. When are City auctions held?

Storm Water Management

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1. Who will clear out my drainage ditch or culvert in front of my house?

Street / Traffic

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1. How do I report potholes?
2. Who do I call before I start digging in my yard?
3. Who mows the City’s property?
4. What should I know about high water covering streets or alleys?
5. How do I report debris in the street or alley?
6. Does the Street Department sweep the residential streets?
7. Will the City of Rowlett sand my street during icy weather?

Trash and Recycling

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1. When will my bulk trash or brush be picked up?
2. What are the rates for residential trash pick-up?
3. Who do I call if my trash was not picked up?

Utility Billing and Collections

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1. How can I begin water service?
2. Why am I unable to login after I created my on-line account?
3. Where is the Business Office located?
4. How can I pay my bill?
5. What should I do if my on-line utility account has been locked or disabled?
6. Who do I call for after-hours water problems or reconnects?
7. How do I get my water turned back on if it has been disconnected?
8. Can I set up my account for recurring auto payment every month from your website?
9. Why is my water base rate higher than my neighbors?
10. Why does my utility bill fluctuate?
11. Does the City charge me if a pipe breaks?
12. How can I close my utility account with the City of Rowlett?
13. Who are the major service providers in Rowlett for utilities such as cable, electricity, internet, etc?
14. What do I do if I think my water bill is wrong?
15. Where do I mail my utility payment?
16. Why was it necessary to establish two different volume rates for water utility?
17. What is the City's policy regarding leaks on a customer's property?
18. What are the current water utility rates?
19. How does the City calculate the water bill?
20. Why has my water consumption increased?
21. What do I do if my water pressure is low?
22. What are the current sewer utility rates?
23. What are the current residential trash utility rates?

Wastewater Utility

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1. Will the City respond to a sewer back-up at my residence or business?
2. Who do I call before I start digging in my yard?
3. A manhole is overflowing, who do I call?
4. What does is mean when a red light is flashing at a sewer lift station?

Water Utility

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1. How do I turn off my water if I have a leak inside my house?
2. What should I do about a leak at the water meter?
3. Who do I call before I start digging in my yard?
4. What should I do if I see water coming out of the ground?

Wet Zone Waterpark

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1. Do you have an ATM?
2. Can I bring my pet?
3. At what age can children be dropped off at the park without being accompanied by and adult?
4. Are lifejackets permitted?
5. Does Wet Zone offer season passes?
6. What is Splash Cash?
7. Do you have Group Rates?
8. Do you have a birthday package?
9. Do you charge for parking?
10. Can I leave and re-enter the park without a charge?
11. Do you have first aid at the park?
12. Are there height restrictions on any of the attractions?
13. Can I bring my own food / cooler into the park?
14. Can we bring our own floating devices?
15. Do you have a spectator rate if I’m not going to swim?
16. Do you allow smoking in the park?
17. What type of swimwear is required at Wet Zone?
18. Can my child wear water shoes on a slide?
19. Do you offer rain checks in case of bad weather once we’ve arrived?
20. Is food available for purchase at the park?
21. If I forget my towel, do you sell them in the gift shop?
22. Are alcoholic beverages sold or allowed in the park?
23. Where is the Wet Zone located, and what are your hours of operation?
24. How much is a locker?
25. How deep is the deepest pool?
26. How much is it to get in?
27. Can you bring a cooler?
28. Can you bring outside food?
29. What are your hours?

4000 Main Street Rowlett, TX 75088