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Resident Assistance
Long Term Recovery Committee
The City has formed a Long Term Recovery Committee (LTRC), the role of which is absolutely essential to ensure the wellbeing of those affected by the December 26 tornado. There are, and will continue to be, many unmet needs and the collective goal of this committee is to help these disaster victims get those needs met. 

Members include representatives from the Rowlett Chamber of Commerce, Rowlett Citizens Corp Council, GISD, RISD, Keep Rowlett Beautiful and five area churches, along with a Rowlett resident, two City Councilmembers and two City of Rowlett staff members. Visit the Long Term Recovery Committee webpage for more information.

Sub-committees include Case Management, whose role is to conduct assessments to identify family needs and facilitate appropriate provision of resources, resource development to benefit individuals and the community, volunteer coordination, and spiritual and emotional care. The first step to accessing available resources is to register with Case Management. Please visit or click on "Meeting Handout" or "Recovery Resources Brochure" below for registration information.

The Long Term Recovery Committee hosted a Tornado Recovery Forum on Saturday, February 20. If you were unable to attend, watch the meeting here!
Meeting Handout
Recovery Resources Brochure

FEMA Information

Small Business Administration Declares Disaster, Now Offering Low-Interest Disaster Loans
SBA Loan Fact Sheet & Interest Rates
The Small Business Administration (SBA) has acted under its own authority to declare a disaster following the denial of the state’s appeal for a major disaster declaration for individual assistance, and is now offering low-interest federal disaster loans. The disaster declaration makes SBA assistance available in Collin, Dallas, Denton, Ellis, Fannin, Grayson, Henderson, Hill, Hunt, Johnson Kaufman, Navarro, Rains, Rockwall, Smith, Tarrant, Van Zandt and Wood counties.

• Low-interest federal disaster loans are available to businesses of all sizes, most private nonprofit organizations, homeowners and renters whose property was damaged or destroyed.
• Loans up to $200,000 are available to homeowners to repair or replace damaged or destroyed real estate.
• Homeowners and renters are eligible for up to $40,000 to repair or replace damaged or destroyed personal property.
• Businesses of all sizes and private nonprofit organizations may borrow up to $2 million to repair or replace damaged or destroyed real estate, machinery and equipment, inventory, and other business assets.
• SBA can also lend additional funds to businesses and homeowners to help with the cost of improvements to protect, prevent or minimize the same type of disaster damage from occurring in the future.

Interest rates can be as low as 4 percent for businesses, 2.625 percent for private nonprofit organizations and 1.813 percent for homeowners and renters with terms up to 30 years. Loan amounts and terms are set by SBA and are based on each applicant’s financial condition.

Apply online:
Computers are available for public use at the Rowlett Public Library, located at 5702 Rowlett Road, during regular business hours.

Beginning Monday, April 4, 2016, SBA representatives will be on hand at the Dallas/Rockwall County Disaster Loan Outreach Center to answer questions about SBA’s disaster loan program, explain the application process and help each individual complete their application.

SBA’s Dallas/Rockwall County Disaster Loan Outreach Center - Open April 4 through 6:00 P.M. Friday, April 15
Church in the City Relief Center
6005 Dalrock
Rowlett, TX 75088
Monday – Friday, 9 am. - 6 p.m.

Call 800-659-2955
email or

3/23/2016 - The state’s appeal for FEMA Individual Assistance (IA) has been denied. The Federal Government has reaffirmed their original findings that the impact to individuals and households from the storms that occurred on December 26, 2015 was not of the severity and magnitude to warrant implementation of the IA program. This decision comes after a review of all of the information included in Governor Abbott’s initial request for Individual... Assistance, along with the updated information submitted in the subsequent appeal when the request was denied.

The City of Rowlett is very disappointed with the result of the Governor’s appeal. We appreciate the efforts of both Governor Abbott and State Representative Cindy Burkett in coordinating the appeal. We also want to thank all of the property owners for participating in the data collection to help bolster the appeal.

2/19/2016 - Governor Abbot's request for Individual Assistance was denied. The State of Texas has 30 days to appeal this decision. The appeal is currently underway.

2/9/2016 - President Obama has granted a Disaster Declaration for Public Assistance, but Governor Abbott’s request for Individual Assistance remains under review.

There are three separate types of assistance provided by the Federal government in disasters: Individual Assistance (IA), Public Assistance (PA), and Small Business Administration (SBA).

Individual Assistance is used to help individual property and home owners who are uninsured or underinsured.

The second type is Public Assistance, which is used to help cities and counties recover a portion of the costs associated with the disaster, such as infrastructure repairs, debris removal, etc.

The third type is the SBA’s Disaster Assistance Loans. The SBA offers assistance not only to small businesses, but also to homeowners and renters. If the Federal government declares a major disaster declaration for Individual Assistance, the SBA’s disaster loan program is automatically activated. However, the SBA may make a separate “SBA only” declaration if FEMA is not involved.

Do you or someone you know need assistance?

Tornado Relief Donation Center
4813 Rowlett Road (red brick building between the Post Office and DART tracks)
Open Mon-Fri, 5-7pm and Sat 10a-2p

Thanks to DART generously sharing their building, area churches overflowing with donations have now jointly opened a facility from which to distribute them.
Rowlett residents recovering from the tornado are welcome to come by and pick up food, household goods such as bedding and pillows, toiletries, kitchen supplies, storage bins and cleaning supplies including trashbags, buckets, shovels, work gloves and more. Neighbors helping neighbors!

Insurance Questions
For answers to insurance questions, help with a claim, or to report suspected insurance fraud, call the TDI Consumer Help Line at 1-800-252-3439. Help is available in English and Spanish. Insurance specialists are available Monday through Friday from 8 a.m. to 5 p.m. to answer your insurance questions and to help you with company contact information.

Also visit TDI’s StormLink page for information to help you recover from a storm: 

4000 Main Street Rowlett, TX 75088