Shawn Poe, PE, CFM
Director of Public Works
Assistant Director of Public Works
Senior Administrative Assistant
4310 Industrial Street
After Hours Water or Sewer Emergencies 972-412-6201
Monday - Friday
8:00 am - 5:00 pm
The Public Works Department provides many of the basic services that affect the daily lives of everyone living and working in the City of Rowlett.
Our primary responsibility is the operation and maintenance of infrastructure. Our employees are highly trained and committed to providing outstanding customer care.
Our Five Divisions:
- CIP Engineering
- Storm Water Management
- Wastewater Utility
- Water Utility
To request copies of record drawings (As-Builts), please fill out and submit the following form to
REQUEST RECORD DRAWINGS
If you have any questions regarding your utility bill, please contact Utility Billing and Collections
at (972) 412-6105 during business hours. You may also pay your utility bill online
To report a pothole in a street or alley or a streetlight outage, please contact the Action Center
at (972) 412-6100.
Please take a moment to fill out our Customer Service Survey
. Your input will help us acknowledge any areas that may need improvement. Our departmental mission is to provide quality services with the least disruption to our community.