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Public Works Department
Shawn Poe, PE, CFM
Director of Public Works

Assistant Director of Public Works

Theresa Hejny
Senior Administrative Assistant

4310 Industrial Street
Rowlett, TX  75088

Public Works

After Hours Water or Sewer Emergencies 972-412-6201

Monday - Friday
8:00 am - 5:00 pm
The Public Works Department provides many of the basic services that affect the daily lives of everyone living and working in the City of Rowlett.

Our primary responsibility is the operation and maintenance of infrastructure.  Our employees are highly trained and committed to providing outstanding customer care.

Our Five Divisions:
  1. CIP Engineering 
  2. Storm Water Management 
  3. Street/Traffic 
  4. Wastewater Utility 
  5. Water Utility 

To request copies of record drawings (As-Builts), please fill out and submit the following form to .


If you have any questions regarding your utility bill, please contact Utility Billing and Collections at (972) 412-6105 during business hours. You may also pay your utility bill online.

To report a pothole in a street or alley or a streetlight outage, please contact the Action Center at (972) 412-6100.

Please take a moment to fill out our Customer Service Survey.  Your input will help us acknowledge any areas that may need improvement.  Our departmental mission is to provide quality services with the least disruption to our community.

4000 Main Street Rowlett, TX 75088