Emergency Medical Services (EMS)
Emergency Medical Staff
All Rowlett Fire Rescue ambulances are staffed with paramedics and are ready to respond to a variety of incidents 24 hours a day, 7 days a week. Each ambulance carries the Texas Department of State Health Services provider license as a Mobile Intensive Care Unit (MICU). A Mobile Intensive Care Unit (MICU is an ambulance staffed by certified or licensed paramedics who provide advance life support. Paramedics units are sometimes referred to as "emergency rooms on wheels." Typical calls for service include heart attacks, strokes, sick calls, motor vehicle accidents, injured persons and poisonings. MICUs are also sent on all structure fire calls to provide fire fighting activities, medical support, and critical fire fighter rehabilitation.
Rowlett Fire Rescue EMS is a leader in state-of-the-art, up-to-date patient care. We work hard to provide the latest technology and techniques in patient care so our citizens are assured the best emergency medical care available. For more information on Emergency Medical Services contact:
EMS Battalion Chief
Rowlett Fire Rescue has achieved the 2015 Mission: Lifeline® EMS Gold Level Recognition Award from the American Heart Association!!
Ambulance bills may be obtained by our EMS Battalion Chief. Please contact Fire Administration at 972-412-6230.
Patient Medical Records
A Patient Care Report may be obtained by contacting the City Secretary's Office at 972-412-6115. Requests can be made by phone, fax, or in person, but the reports must be picked up in person. Requests can be submitted through email
or the Citizens Action Center
A second party, such as an attorney, requesting records must provide a written request and include a signed Authorization to Release Patient Information
. There is a fee of $20 for processing. This information may also be released to an authorized law enforcement agency if the individual in question is currently in custody or involved in an active criminal investigation.
Fire Fighters and Paramedics
There are times when citizens may notice fire engines responding to calls with ambulances. Since our fire engines are staffed with paramedics, engines will sometimes be dispatched to emergency medical service calls to provide a quick response or to provide additional highly trained personnel, especially when a patient has a serious medical or traumatic incident requiring multiple critical tasks.
Qualifications and Experience
The exceptional level of service offered by the Rowlett Fire Rescue is rarely equaled. Our fire fighters/paramedics are dedicated to providing excellent service and are trained to a high level of proficiency.
All EMS personnel are regulated by the Texas Department of State Health Services and supported by Medical Control contracted to "The Medical Center of Plano and Quest Physician Group". EMS personnel have access to online medical direction and receive monthly continuing education from the medical director and staff. Our experienced paramedics have over 20 years tenure and continue to provide top patient care, and our new paramedics gain support and experience throughout the department.