972-412-6201 After-hours Emergencies Only
P.O. Box 660054
4004 Main St.
Monday - Friday
7:30 am - 5:00 pm
Each customer has a water meter that is read
by radio read technology (electronically) every month. This reading is uploaded into our meter reading software which subtracts the previous reading for that meter in order to calculate the total consumption for the billing period. All of these readings are downloaded into our billing software which then calculates your bill. It should be noted that each account goes through a series of reviews to ensure the utmost accuracy.
Bill Due Dates and Fees
Bills are issued monthly, either on the first or 15th, depending on the area in which you live. Delinquent notices are sent if payment
is not received by the due date (which is 20 days after the billing date). A 10% penalty is added to the amount due if the payment is late.
Disconnection of Services Due to Non-Payment
Services are disconnected if payment
is not received within 10 calendar days after the due date. City Ordinance
requires a reconnect fee for all services disconnected for failure to pay. If your services have been disconnected and payment has been made by any other means than in person, you will need to contact the Business office before 4 P.M. for same day re-connection.
For more information on your service, contact us at 972-412-6105 or by email