Click to Home

Go To Search
Billing Information
Understanding Your Bill
972-412-6105 Main
844-238-8997 IVR
972-412-6278 Fax
972-412-6201 After-hours Emergencies Only

Payment Address:
P.O. Box 660054
Dallas, TX75266-0054

Physical Address:
4004 Main St.
Rowlett, TX  75088

Monday - Friday
7:30 am - 5:00 pm
Each customer has a water meter that is read by radio read technology (electronically) every month. This reading is uploaded into our meter reading software which subtracts the previous reading for that meter in order to calculate the total consumption for the billing period. All of these readings are downloaded into our billing software which then calculates your bill. It should be noted that each account goes through a series of reviews to ensure the utmost accuracy. 

Bill Due Dates and Fees
Bills are issued monthly, either on the first or 15th, depending on the area in which you live. Delinquent notices are sent if payment is not received by the due date (which is 20 days after the billing date). A 10% penalty is added to the amount due if the payment is late.

Disconnection of Services Due to Non-Payment
Services are disconnected if payment is not received within 10 calendar days after the due date. City Ordinance requires a reconnect fee for all services disconnected for failure to pay. If your services have been disconnected and payment has been made by any other means than in person, you will need to contact the Business office before 4 P.M. for same day re-connection.

For more information on your service, contact us at 972-412-6105 or by email.

4000 Main Street Rowlett, TX 75088