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Meter Services
About Meter Services
972-412-6105 Main
844-238-8997 IVR
972-412-6278 Fax
972-412-6201 After-hours Emergencies Only

Payment Address:
P.O. Box 660054
Dallas, TX75266-0054

Physical Address:
4004 Main St.
Rowlett, TX  75088

Amanda Mitchell
Meter Services Supervisor
469-853-9503 Cell

Monday - Friday
7:30 am - 5:00 pm
The Meter Services Department is primarily responsible for installing, maintaining and reading all City water meters every 29-31 days. This department also rechecks meter readings, investigates leaks, takes final readings and disconnects water service on delinquent accounts. For more information on meter readings or services, contact us at 972-412-6105 or by email.  

Reading Your Water Meter
There are several reasons why you might want to locate and read your water meter. First, you might be interested to know how much water you use in a day. By reading your meter at the beginning and end of a day, you can compare the two reads to tell how much water you and your family used.  Learn more about helping your meter reader.

The second reason is to check for leaks. To do this, turn off all the taps in your house, and then look at your meter. If the meter is still turning, chances are you have a leak somewhere.

Helpful Tips

How to read your water meter video

Here are tips to help you find and read your water meter:

  • Locate your meter. It is generally located near the curb in front of your home or place of business in a direct line with your main outside faucet. The meter will be housed in a cast-iron or plastic box usually marked "water".
  • Remove the lid carefully using a large screwdriver or a similar tool by lifting the lid off. Be careful not to disconnect the wiring attaching the meter to the MXU (the small black box on the underside of the lid). Please do not use your fingers. Examine the area around the meter to make sure there are no harmful insects or animals.
  • Read your meter. City meters measure water in gallons. Readings are taken from the numbers representing the gallons of water used since the meter was installed. This number goes to one decimal place (for example, 99,999.8). The current reading on your bill will be taken from the numbers shown in red.
  • Subtract your previous read from your current read and add two zeros to the end. This will be your total consumption from the last reading.

4000 Main Street Rowlett, TX 75088