972-412-6201 After-hours Emergencies Only
P.O. Box 660054
4004 Main St.
Monday - Friday
7:30 am - 5:00 pm
water meter is an accurate and dependable water-measuring device used
to register all the water used in your home or building. To ensure
access for reading and servicing your meter, it is important that you
maintain the area around your meter box.
Most people are not aware that their water meter is located within a
utility easement. This means that when landscaping or fencing your
yard, you need to maintain enough distance from the meter and box to
allow us to read, service and repair your meter. This also means that
it is the property owner's responsibility to ensure that the meter box
is visible and accessible at all times.
Preventing Landscaping Problems
Please keep these things in mind when landscaping:
- Your meter area should be kept clear of shrubbery, trees and low-growing bushes
planting trees, keep in mind that tree roots can become entangled
around the underground pipes, increasing the possibility of broken
pipes and water leaks
- Shrubbery can become bushy and hinder our ability to read your meter
- Customers who already have established landscaping are required to trim their plants to allow access to the meter box
If landscaping does cause access difficulty, we will ask that you clear
it. However, if we need immediate access, we may clear the vegetation
without prior notice. Please note that the City has the right to remove
obstructions placed in a utility easement area and is not responsible
for any damage that may be caused by removing the obstruction.
If you have any questions about maintaining your meter or need help locating it, contact us at 972-412-6105 or by email