972-412-6201 After-hours Emergencies Only
P.O. Box 660054
4004 Main St.
Monday - Friday
7:30 am - 5:00 pm
The City of Rowlett offers a Citizen Self Service Portal
in addition to payment by mail, phone, drop boxes, and in person
at our billing office.
Our Citizen Self Service Portal website allows you to make one-time payments with a credit card (Visa, MasterCard, Discover). Go to our Citizen Self Service Portal to view and pay your bill. You will not have to register with this site, but you will need to know your account and customer ID numbers.
The City of Rowlett will now be offering Paymentus payment
website as a payment method for City utility bills. The Paymentus site will be the only option available for customers wishing to sign up for recurring credit card payments. Paymentus
will also allow customers to sign up for recurring ACH payments. Paymentus allows customers to make one time or set up fully recurring payments as well as keep track of payments made by registering with their site. Please note that amounts shown on the Paymentus site are updated every business day and payments made by this site can take up to 2 business days to post to your account.
***NOTICE***Customers currently carrying credit balances will not be able to access their accounts through the Paymentus site. If you have a credit balance on your account, please use the Citizen Self Service Portal to access and make payments on your account. We are currently working to correct this and have this site available to all customers.
Recurring ACH payments will also be available to be set up in our offices by providing a voided check or ACH letter from you bank.
If you choose the recurring ACH option through the office your account will be drafted same day as your due date.
If you choose the credit card recurring method; once your card date expires, you will have to manually re-enter. The system will not automatically update this information for you and late fees will not be waived for expired credit cards.
Interactive Voice Response System (IVR)
Citizens can now make payments by credit card and e-check using the automated phone system. Payments can be made using Visa, MasterCard, and Discover as well as from checking accounts. The number for this service is 844-238-8997.
Mail or Phone
City of Rowlett
P.O. Box 660054
Dallas, TX 75266-0054
Drop Box or In Person
Payments may be taken to our drop boxes located at the Billing Office
or at Minyard's on Dalrock Road and Lakeview Parkway
(In an effort to use our resources and staff time more efficiently we will be picking up the Albertson’s drop box payments twice a week. Please be sure to place your payment in the box well ahead of the due date to avoid any late penalties or disconnection. Thank you). Payments can also be made in person at the Billing Office located at 4004 Main Street
If your services have been interrupted due to non-payment, please do not use the drop boxes for submitting payments. Please notify us by calling our office at 972-412-6105 after any payments have been made to restore services.
→ If a customer is unable to pay an outstanding amount on a utility bill and is in danger of service being disconnected, the customer may request an extension of up to ten calendar days to pay the account (excluding the day of interruption or if service is already interrupted) and provided a Utility Payment Extension Agreement is completed and signed. The extension agreement shall include the complete amount past due. Extension agreements are available to customers only once every three months for a maximum of four times in a twelve month period, may not be consecutive. Failure to comply with the terms of any extension agreement will result in disconnection of service without further notice; customer will not be eligible for any additional extensions for twelve months following a broken extension; and a $27.50 reconnect service fee imposed.