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Starting Utility Service
Connecting Service
Contact
972-412-6105 Main
844-238-8997 IVR
972-412-6278 Fax
972-412-6201 After-hours Emergencies Only

Payment Address:
P.O. Box 660054
Dallas, TX75266-0054

Physical Address:
4004 Main St.
Rowlett, TX  75088


Hours
Monday - Friday
7:30 am - 5:00 pm
To begin service, submit an application along with a copy of the account holder's government-issued ID (such as a driver's license) and proof of residency (lease or closing/contract papers). You may submit this information online (see below) or in person at 4004 Main Street. We will make every effort to have your services started on the date and time frame you select on your application, however, due to high volume, we can not guarantee same day service in every case. 

Activation Fees

Deposit Fee:
$75 for residential customers and $100 for commercial customers.
Service Fee: $25 for residential and commercial customers.

New Service Appointment Times and Fees
While completing your application, you will be asked to select a time period (8:00 am to noon or 1:00 pm to 3:00 pm) in which you will be required to be at the service address in order to have your services connected. Your presence is required during this time period to ensure that your home or place of business does not flood due to the water being connected. If a customer misses more than two appointment times, they are charged an additional service fee of $25.

Letter of Credit
Your deposit can be waived if we receive a Letter of Credit from a previous utility company within (three business days) from the time of application. If a Letter of Credit is not received within (three business days) from the time of application, your deposit will be billed to you on your first month's bill.


New Customers (Must use Internet Explorer)
If you are new to Rowlett and you would like to initiate your utility services, please fill out the applicable form below:

Existing Customers (Must use Internet Explorer)
If you already have services in your name and would like to transfer service from one address in Rowlett to another address in Rowlett, please fill out the form below:
(All transferred accounts will be assessed a service fee of $25).

For more information on your service, contact us at 972-412-6105 or by email.


4000 Main Street Rowlett, TX 75088