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Water Service
Water Provider
972-412-6105 Main
844-238-8997 IVR
972-412-6278 Fax
972-412-6201 After-hours Emergencies Only

Payment Address:
P.O. Box 660054
Dallas, TX75266-0054

Physical Address:
4004 Main St.
Rowlett, TX  75088

Monday - Friday
7:30 am - 5:00 pm
The City's water provider is the North Texas Municipal Water District (NTMWD). The NTMWD receives raw water supplies from Lavon Lake, Jim Chapman Lake, Lake Texoma, Lake Tawakoni and Lake Bonham. The District treats and distributes the water received from these water supplies to the City of Rowlett. The NTMWD can be contacted by phone at 972-442-5405.

For tips on how to use water wisely and more efficiently, visit Water IQ and enter your zip code.

Water and Irrigation Rates

 Monthly Base Fees

Meter Size

Base Fee (Monthly)

Less than one inch


One inch


One and a half inches


Two inches


Three inches


Four inches


Six inches


Eight inches


Volume Charges
The purpose of the tiered rate structure is to encourage conservation and discourage waste. The lower rate is designed to provide for basic household needs and provide a reasonable allowance for irrigation. The higher rate is intended to charge heavier users more to accommodate the additional costs associated with peak demand.

Volume charges are:
  • Up to 25,000 gallons:  $4.49 per 1,000 gallons
  • Above 25,000 gallons: $4.99 per 1,000 gallons

The City recognizes that our water rates are high compared with other nearby communities. The rates we charge are influenced by the rates we are charged by our water supplier. These costs have been passed on to our customers.

For more information on water fees or services, contact us at 972-412-6105 or by email.

4000 Main Street Rowlett, TX 75088