The Action Center is your one-stop shop for information and assistance. The Action Center provides courteous and efficient customer service by offering citizens a hassle-free method of obtaining information and reporting concerns.

Report Your Concerns
Did you see a pothole on your way to work? Is the signal light at the end of your street out? Use the Action Center to report these problems or other concerns.

You may enter your request or concern:

• Online through our Action Center
• By email
• By calling the Action Center at 972-463-CITY (2489)
• In person at:
  • City Manager's Office, 4000 Main Street
  • Utility Billing Office, 4004 Main Street
  • Development Services Building, 3901 Main Street

Staff Actions
Our staff will take information about the problem, including the address of your concern, and route the request to the proper department for investigation. An Action Center Representative is available from 7:30 am to 5:00 pm, Monday through Friday. The online Action Center is available 24 hours a day, seven days a week.