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Utility Billing and Collections
About the Department
972-412-6105 Main
844-238-8997 IVR
972-412-6278 Fax
972-412-6201 After-hours Emergencies Only

Payment Address:
P.O. Box 660054
Dallas, TX75266-0054

Physical Address:
4004 Main St.
Rowlett, TX  75088

Monday - Friday
7:30 am - 5:00 pm
Welcome to the City of Rowlett's Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.

We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.

The services provided by the department include:

  How to read your water meter video 

    4000 Main Street Rowlett, TX 75088