Each November, we honor City of Rowlett employees recognized for their Above and Beyond customer service. Below are the expectations that describe Above and Beyond customer service, which translates into going that extra step to ensure a customer comes away with the feeling of being “WOWED." These guidelines offer employees the opportunity to serve in a way that gives customers much more than they expect, making them a Rowlett STAR.
When these expectations are exhibited, an employee may be nominated by a coworker, supervisor or the customer. These employees are formally recognized annually at the first City Council meeting in November with a special reception and celebration of their service.
100 City of Rowlett employees were recognized for their exemplary Customer Service in Fiscal Year 2017 at the November 7, 2017 City Council Meeting.