Each November, we honor City of Rowlett employees recognized for their Above and Beyond customer service. Below are the expectations that describe Above and Beyond customer service, which translates into going that extra step to ensure a customer comes away with the feeling of being “WOWED." These guidelines offer employees the opportunity to serve in a way that gives customers much more than they expect, making them a Rowlett STAR.
When these expectations are exhibited, an employee may be nominated by a coworker, supervisor or the customer. These employees are formally recognized annually at the first City Council meeting in November with a special reception and celebration of their service.
SERVICE Provides exceptional service. Advocates to meet the customer’s need and does not “pass the buck.”
TEAM Promotes exceptional teamwork. Includes collaborating within or across departmental lines to meet the customer’s needs.
ACTION Reflects exceptional initiative. Includes thinking outside of the box to look for solutions to unique problems.
RESULTS Demonstrates exceptional performance. Includes bringing a successful resolution to a difficult or complex problem, following thru on promises, and/or outstanding communication.
2017 Rowlett STARS Recognition
100 City of Rowlett employees were recognized for their exemplary Customer Service in Fiscal Year 2017 at the November 7, 2017 City Council Meeting.