Above and Beyond Customer Service - Rowlett STARS

 Each November, we honor City of Rowlett employees recognized for their Above and Beyond customer service. Below are the expectations that describe Above and Beyond customer service, which translates into going that extra step to ensure a customer comes away with the feeling of being “WOWED." These guidelines offer employees the opportunity to serve in a way that gives customers much more than they expect, making them a Rowlett STAR.

When these expectations are exhibited, an employee may be nominated by a coworker, supervisor or the customer. These employees are formally recognized annually at the first City Council meeting in November with a special reception and celebration of their service.

    Provides exceptional service. Advocates to meet the customer’s need and does not “pass the buck.”
  • TEAM
    Promotes exceptional teamwork. Includes collaborating within or across departmental lines to meet the customer’s needs.
    Reflects exceptional initiative. Includes thinking outside of the box to look for solutions to unique problems.
    Demonstrates exceptional performance. Includes bringing a successful resolution to a difficult or complex problem, following thru on promises, and/or outstanding communication.
Cover of Employee Recognition Reception handout

2018 Rowlett STARS Recognition

21 City of Rowlett employees were recognized for their exemplary Customer Service in Fiscal Year 2018 at the November 13, 2018 City Council Meeting.

Read their stories (PDF)!