COVID-19 Community and Business Resources

Text reads Rowlett Ready

This community has a long, notable history of helping our neighbors in need when disaster strikes, Rowlett residents are strong and resilient.  

To help those in need right now, and to provide an avenue for those who wish to help, the City of Rowlett has formed the Rowlett Community Organizations Active in Disaster Committee (RCOAD). This a permanent committee and will provide assistance to our citizens and community during and after disaster situations. 

The RCOAD is ready to help you through the COVID-2019 outbreak.  Visit to find resources for spiritual and emotional care, business assistance information, local food bank and utility assistance, and more. is also now able to accept donations, coordinate volunteer opportunities, and facilitate needs for Rowlett residents.

The Family Violence Program offers temporary sheltering at the following locations:
o Hope’s Door New Beginning Center, Garland 972-276-0057
o The Family Place, Dallas 214-941-1991
o Mosaic Family Services, Dallas 214-823-4434
o The Salvation Army – Carr P. Collins Social Service Center, Dallas 214-424-7208

Dallas County Health & Human Services COVID-19 Info 972-692-2780.

Legal Assistance
SMU free legal assistance helpline - 214-768-2683

Employment Opportunities

Persons seeking work should visit
City of Rowlett Economic Development Department Employee Resources

Dallas County Tenant Hotline

For those individuals experiencing hardships with paying rent and also possibly facing eviction, this hotline can provide information and help connect you with agencies and groups that may be able to provide some help.
214-653-6563 or 833-743-0072 

State Assistance

The Texas Department of Housing and Community Affairs (TDHCA) will provide $11.3 million in HOME Tenant Based Rental Assistance (TBRA) to Texans experiencing housing challenges due to COVID-19. 

  • Individuals needing assistance should visit Help for Texans ( to search for rental assistance providers in the area; simply click Long Term Rent Payment Help, enter “Rowlett,” and click on the Find Help button.

Utility Assistance

At the City of Rowlett, the health and well-being of our customers and our community is our top priority.  We understand the concern and uncertainty you may be experiencing regarding the Coronavirus (COVID-19) and are committed to remaining responsive to the needs to our customers as the situation evolves.  We also understand that there may be instances when our customers find themselves facing financial difficulties.  Rowlett is here to help, so we encourage customers who may be impacted to contact the Utility Office to discuss payment options.

  • To set up a payment plan, please call 972-412-6105 or visit us in person at 4004 Main Street – we are available to serve you Monday through Friday 7:30am to 5:00pm.
  • Rowlett residents may also qualify to receive utility assistance administered by the Salvation Army in Garland. Please call 972-272-4531 for more information.
  • Also, if you have a deposit on file with the City of Rowlett and have had on-time payments for 12 months prior to March 9, you can call us to request your deposit be applied to your utility account balance.

Texas Public Utility Commission adopted an order, effective March 26, 2020, until the Governor’s disaster declaration is terminated:

  • Banning utility service providers from cutting off electric, water, and sewer services due to non-payment. 
  • Suspending water, sewer, and electric rules that relate to assessment of late fees on customers for delinquent bills, that relate to requirements for estimated bills, and that allow a water utility to charge interest on a deferred payment plan.
  • Requiring retail electric providers to offer a deferred payment plan to customers, upon request.

Information regarding additional utilities.

Atmos Energy 

  • has temporarily suspended natural gas disconnections for non-payment and offers payment installment plans.
  • financial assistance is available on a first come, first served basis to eligible residential customers through a local energy assistance agency. To locate an agency, visit or call 211.

Homeowner Assistance

Federal Housing Finance Agency directed Fannie Mae and Freddie Mac to suspend foreclosure and evictions for at least 60 days for homeowners in Fannie Mae or Freddie Mac-backed single-family mortgages. HUD also authorized the Federal Housing Administration to impose a 2-month moratorium on foreclosures and evictions for single-family homeowners with mortgages insured by FHA. Dallas County has halted all delinquent property tax litigation and property tax foreclosure proceedings until further notice. See more...  

Business Assistance

Rowlett Business Stimulus (ROBUST) Grants - Round Three Application Period Now Open
ROBUST grants will provide short-term, immediate financial aid to small businesses who meet certain criteria and have sustained economic losses due to the COVID-19 pandemic. Eligible applicants will be randomly selected to receive a max. award of $25,000! Application period is September 8-21.
More Info and to Apply...

Business Resources

Help us keep in touch with YOU!

Sign up for Connect Rowlett Notifications
We encourage you to register your contact information with Connect Rowlett, the City’s emergency notification service. Connect Rowlett allows residents to opt-in and receive information via phone call, text message, and/or email based on locations and subjects relevant to you. This system is used to notify residents of imminent threats to health and safety as well as informational notifications that affect home and/or work environments, such as severe weather, flooding, gas leaks, police activity and more.