COVID-19 City Facilities & Services Information

The City of Rowlett has reopened limited public access to certain facilities in accordance with Governor Abbott’s executive order and Report to Open Texas. This reduced access will allow residents, businesses, and visitors to still conduct in-person business with the City, but will help to slow the spread of the novel coronavirus (COVID-19) in the community. 

We encourage citizens to continue to conduct business online, by phone or via email whenever possible.

Following guidance and best practices from the Centers for Disease Control and Prevention (CDC), the City is performing enhanced cleanings of high-touch areas and has put safety measures in place in all buildings such as:

• sneeze guards at counter tops to protect employees and the public; 
• making hand sanitizer stations available;
• floor decals to assist staff and customers with proper social distancing;
• monitoring occupancy levels;
• regularly wipe down and disinfect frequently used surfaces.
• All visitors over the age of two are required to wear a face covering for health and safely while inside city buildings - if our visitors do not have a face covering, one will be provided.

Playgrounds 

• All playgrounds, including Scentral Bark Dog Park, are open.

Rowlett Public Library
Please visit the Library page for the latest information regarding hours, programming and services.

City Hall

• Lobby limited to five visitors at a time.
• Meetings held by appointment only. Please use the Staff Directory to find contact information for your party, or call 972-412-6100.
• Council Chambers remain closed.

Utility Payment Office

• Entry limited to the east door.
• Employees will wear gloves when exchanging payment/documents with customers and sanitize gloved hands between each customer interaction.
• Floor markers in place to provide customer payment queue 6-foot social distancing and foot flow direction.
• Customers are encouraged to continue use of online and phone utility bill payment options.

Animal Services

• Limited to one visitor at a time.

Rowlett Community Centre and Parks and Recreation Programming
Please visit the Rowlett Parks and Recreation page for the latest information regarding hours and programming.

Community Development

•  In order to ensure the safety of all during the public health emergency, the Department will be providing customer service via email, Zoom meetings and over the phone. 
• Please call 972.412.6125 for service during regular business hours or visit the Building Inspection, Planning and Urban Design, Development Review Engineering and Neighborhood Services Divisions link for details. 
• Additionally, the vestibule area of our front office will be open and designated as a permit/plan drop-off area. You may also email plans and permits to: buildinginspections@rowlett.com. Payments may be made over the telephone via credit card.

Municipal Court
Beginning at Noon on Monday, November 23, the Rowlett Municipal Court will be temporarily closed to the public due to COVID-19 protocols and limited available staff. Operations will continue virtually - documents and payments can still be submitted by mail, email, and fax, or by using the drop box in the lobby. Fines can also be paid online. 

Municipal Court has been and will continue to actively process cases. As a result of the COVID-19 pandemic, the Municipal Court delayed processing of warrants for non-appearance for Class C misdemeanors for the past several months. That delay is over. The warrant process has resumed. Persons receiving a notice to appear, whether in-person or virtual, must appear. Those who are at higher risk for severe illness because of age or a serious underlying medical condition must contact the court office for an alternative to appearing in person. Those who are scheduled for a virtual court appearance, but do not have access to a device capable of using the Zoom video conferencing app, must contact the court office. 

Cancellations 

• Classes, tours and other non-essential gatherings at the Police Department and Fire Stations are suspended.

FCC Trash Service - all items in the garbage poly carts must be in closed bags or FCC will NOT service the cart (please do not bag items in the recycling poly cart). This keeps items from escaping the carts and helps FCC staff (and the neighborhood!) practice safe COVID-19 hygiene protocols. If your items regularly do not all fit in one cart, please request a second cart calling the Utility Billing department (972-412-6105). The monthly fee for each additional cart is $11.74.
National Waste & Recycling Association COVID-19 Guidelines