City Hall, general information and COVID-19-related questions: 972-412-6100 or firstname.lastname@example.org
Utility Billing Office: 972-412-6105
Animal Services: 972-412-6219 or email@example.com
Community Development (Building Inspections, Health, Planning, Code Enforcement): 972-463-3927
Economic Development: 972-412-6121, firstname.lastname@example.org
Parks & Recreation: 972-412-6170
Rowlett Municipal Court: 972-412-6222 or email@example.com
Using a phased approach, the City of Rowlett will reopen limited public access to certain facilities in accordance with Governor Abbott’s executive order and Report to Open Texas. This reduced access will allow residents, businesses, and visitors to still conduct in-person business with the City, but will help to slow the spread of the novel coronavirus (COVID-19) in the community.
We encourage citizens to continue to conduct business online, by phone or via email whenever possible.
The Rowlett City Council will continue to meet virtually on their regular schedule. Boards & Commission meetings will also be conducted virtually as needed.
Following guidance and best practices from the Centers for Disease Control and Prevention (CDC), the City is performing enhanced cleanings of high-touch areas and has put safety measures in place in all buildings such as:
Rowlett Public Library
Utility Payment Office
Rowlett Community Centre
Parks and Recreation Programming
Municipal Court has been and will continue to actively process cases. As a result of the COVID-19 pandemic, the Municipal Court delayed processing of warrants for non-appearance for Class C misdemeanors for the past several months. That delay is over. The warrant process has resumed. Persons receiving a notice to appear, whether in-person or virtual, must appear. Those who are at higher risk for severe illness because of age or a serious underlying medical condition must contact the court office for an alternative to appearing in person. Those who are scheduled for a virtual court appearance, but do not have access to a device capable of using the Zoom video conferencing app, must contact the court office.
Municipal Court phone number: 972-412-6222 Municipal Court email: firstname.lastname@example.org
FCC Trash Service - all items in the garbage poly carts must be in closed bags or FCC will NOT service the cart (please do not bag items in the recycling poly cart). This keeps items from escaping the carts and helps FCC staff (and the neighborhood!) practice safe COVID-19 hygiene protocols. If your items regularly do not all fit in one cart, please request a second cart calling the Utility Billing department (972-412-6105). The monthly fee for each additional cart is $11.74.
National Waste & Recycling Association COVID-19 Guidelines