Emergency Medical Services (EMS)

Emergency Medical Staff

Rowlett Fire Department has three ambulances staffed with paramedics who are ready to respond 24 hours a day, 7 days a week. Each ambulance carries the Texas Department of State Health Services provider license as a Mobile Intensive Care Unit (MICU). A Mobile Intensive Care Unit (MICU is an ambulance staffed by paramedics who provide advance life support. Paramedics units are sometimes referred to as "emergency rooms on wheels." Typical calls for service include heart attacks, strokes, sick calls, motor vehicle accidents, injured persons and poisonings. MICUs are also sent on all structure fire calls to provide medical support and critical fire fighter rehabilitation.

Rowlett EMS is a leader in patient care. We work hard to provide the latest technology and techniques so that our citizens are assured the best medical care available. For more information on Emergency Medical Services contact:

 David Hooker
 EMS Battalion Chief
 972-412-6231

Rowlett Fire Rescue has achieved the 2015 Mission: Lifeline® EMS Gold Level Recognition Award from the American Heart Association!!


Ambulance Bills 

Ambulance bill requests may be obtained by contacting Emergicon, who has contracted with the city to provide these services.  All requests should be submitted with the necessary verification and/or representation documentation in order to expedite the process.

Patient Medical Records

Requests for patient medical and/or billing records may be obtained by contacting Emergicon, who has contracted with the city to provide these services.  All requests should be submitted with the necessary verification and/or representation documentation in order to expedite the process.

Patients wishing to obtain their own (personal) records must submit a request to Emergicon and once verification is complete, transfer of records will be made through the requested medium.  There is no fee for individuals to request their own records.

Attorney requests must be submitted through www.chartswap.com with the EMS service as the Provider.  

Non-attorney requests may submitted in any of the following ways:

  • Call 972-602-2060 ext. 1611
  • Fax the request (secure and direct) to 800-608-9457
  • Email records@emergicon.com with general information and you will receive a secure email to use for the PHI details
  • Mail the request to PO Box 180446, Dallas, TX  75218.

Gabriella Gonzalez – Medical Records Processor

ggonzalez@emergicon.com | p. 972-602-2060 ext. 442 f. 800-324-6281

Fire Fighters and Paramedics

There are times when citizens may notice fire engines responding to calls with ambulances. Since our fire engines are staffed with paramedics, engines will sometimes be dispatched to emergency medical service calls to provide a quick response or to provide additional highly trained personnel, especially when a patient has a serious medical or traumatic incident requiring multiple critical tasks.

Qualifications and Experience

The exceptional level of service offered by the Rowlett Fire Rescue is rarely equaled. Our fire fighters/paramedics are dedicated to providing excellent service and are trained to a high level of proficiency.

All EMS personnel are regulated by the Texas Department of State Health Services and supported by Medical Control contracted to "The Medical Center of Plano and Quest Physician Group." EMS personnel have access to online medical direction and receive monthly continuing education from the medical director and staff. Our experienced paramedics have over 20 years tenure and continue to provide top patient care, and our new paramedics gain support and experience throughout the department.