Utility Billing and Collections

At the City of Rowlett, the health and well-being of our customers and our community is our top priority.  We understand the concern and uncertainty you may be experiencing regarding the Coronavirus (COVID-19) and are committed to remaining responsive to the needs to our customers as the situation evolves.  We also understand that there may be instances when our customers find themselves facing financial difficulties.  Rowlett is here to help, so we encourage customers who may be impacted to contact the Utility Office to discuss a payment plan and learn about other assistance available.

Penalties for due dates of 08/20/2020 will resume on 08/24/2020 and for due dates 09/08/2020 on 09/10/2020. Disconnections are scheduled to resume 09/16/2020. 

About the Department

Welcome to the City of Rowlett’s Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.

We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.


The services provided by the department include:

Create Your AMI Profile - Get Real-Time Water Usage!

Create your AMI profile today...water customers (YOU!) now have the ability to access water consumption online!

In fact, the system reads every hour so you can get real-time usage information. Simply create an account at www.rowlett.com/AMI, set up your alerts and start tracking your usage. Armed with this information, customers can spot and repair potential leaks before they result in a higher bill!

How to read your water meter video