Utility Billing and Collections

Note: Due to the Dallas Co. shelter in place order the Utility Billing building (4004 Main Street) will be closed to the public beginning March 25th. For assistance in Utility Billing, please call 972-412-6105 or email utilities@rowlett.com. Payments can be made online or placed in a drop box. New service applications can be accepted online as well.

Deliveries made by courier or other freight service can ring a doorbell for access to staff.

About the Department

Welcome to the City of Rowlett’s Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.

We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.


The services provided by the department include:

Create Your AMI Profile - Get Real-Time Water Usage!

Create your AMI profile today...water customers (YOU!) now have the ability to access water consumption online!

In fact, the system reads every hour so you can get real-time usage information. Simply create an account at www.rowlett.com/AMI, set up your alerts and start tracking your usage. Armed with this information, customers can spot and repair potential leaks before they result in a higher bill!

How to read your water meter video