Each customer has a water meter that is read by radio read technology (electronically) every month. This reading is uploaded into our meter reading software which subtracts the previous reading for that meter in order to calculate the total consumption for the billing period. All of these readings are downloaded into our billing software which then calculates your bill. It should be noted that each account goes through a series of reviews to ensure the utmost accuracy.
Bills are issued monthly, either on the first or 15th, depending on the area in which you live. Delinquent notices are sent if payment is not received by the due date (which is 20 days after the billing date). A 10% penalty is added to the amount due if the payment is late.
Services are disconnected if payment is not received within 10 calendar days after the due date. City Ordinance requires a reconnect fee for all services disconnected for failure to pay. If your services have been disconnected and payment has been made by any other means than in person, you will need to contact the Business office before 4 P.M. for same day re-connection.
Customers are responsible for a leak that occurs at any point where the meter connects to the customer's service line and beyond. For most customers, this is where the service line connects to the meter tail (a short piece of brass that is connected at the back nut on the meter.) The City recognizes that most leaks result in an unexpected increase in the customer's water bill and has a policy in place that offers adjustments. The following procedures and guidelines are how the City determines if an adjustment will be given as well as the amount credited to the account:
For more information on your service, contact us at 972-412-6105 or by email.