To begin service, submit an application along with a copy of the account holder's valid government-issued ID (such as a driver's license) and proof of residency (lease or closing/contract papers). You may submit this information in person at 4004 Main Street or online during application process. We will make every effort to have your services started on the date and time frame you select on your application, however, due to high volume, we can not guarantee same day service in every case.
Deposit Fee: $75 for residential customers and $100 for commercial customers.
Service Fee: $25 for residential and commercial customers.
New Service Appointment Times and Fees
While completing your application, you will be asked to select a time period (8:00 am to noon or 1:00 pm to 3:00 pm) in which you will be required to be at the service address in order to have your services connected. Your presence is required during this time period to ensure that your home or place of business does not flood due to the water being connected. If a customer misses their appointment times, they are charged an additional service fee of $25. Any customer that calls to have services connected outside of the normal business hours of 7:30am to 5:00pm Monday through Friday will be assessed a $50 after hours fee.
Letter of Credit
Your deposit can be waived if we receive a Letter of Credit from a previous utility company within (three business days) from the time of application reflecting good payment history for the most recent 12 months of service. If a Letter of Credit is not received within (three business days) from the time of application, your deposit will be billed to you on your first month's bill.
If you are new to Rowlett and you would like to initiate your utility services, please fill out the applicable form below