Water bill payments Citizens may also make payments by credit card and e-check using the automated phone system. Payments can be made using Visa, MasterCard, and Discover as well as from checking accounts. The number for this service is 844-238-8997. *Notice* The Citizen Self Service portal will be unavailable due to scheduled system maintenance every Sunday 4 - 6 A.M. If you need to make a payment on your account during this time, please use the Paymentus link below.